About Us-Our Story
Managed IT Services
Originally started as a computer repair shop, Texas Technology Support was the first business of its kind to operate as an ISP and provide wireless connectivity…..Texas Technology Support operated as a residential “break fix” company with technicians covering an area including all of Houston, Austin, and San Antonio. In 2010 TTS migrated to a managed service model supporting businesses of all sizes and industries.
Texas Technology Support is a owned and operated by Susan Shofkom and is registered as a Woman Owned Small Business.
Texas Technology Support is managed by Robert Shofkom, a proud US Army Veteran and is registered with SAM System for Award Management. Click the button to get started with Managed IT Services.
5 BIG reasons to choose TTS- Managed IT Services
#1 – Fast response time with a “NO voice mail policy” during normal business hours.
-You get a LIVE person when calling during normal business hours, we have a “NO voicemail policy” which means you get a LIVE person every time you call.
-Our phone system emails TTS Management every time a call is logged. Management constantly follows up throughout the day to make sure your calls are being handled properly.
-Our phone and ticketing systems update us in real time so we can communicate with you faster than any other IT Managed Service Provider.
#2 – We don’t outsource! We use 100% American, English speaking, Tech support!
-All techs are Americans who speak English as their first language.
-Every account has dedicated techs who learn your network and work on it whenever a problem arises.
#3 – Flat Rate pricing with NO long term contracts!
-Monthly pricing per device lets you set and manage your IT budget!
-We offer month to month service agreements for small businesses under 50 PC’s, over 50 the terms are one year or less.
-Clearly defined SLA’s (Service Level Agreements) allow customer cancellation for non-performance with no penalties, or hidden charges.
#4 – Recovery team for nothing BUT protecting your data!
-Latest Technology and Disaster Recovery options to protect your data!
-Protecting your data is our number 1 priority! We use multiple redundant systems to backup and secure your data AND have staff who’s ONLY job function is the verification and validation of your company backups. We don’t “set it and forget it” like most companies.
-Data backups are BOTH onsite for fastest retrieval and offsite so you are not tethered to your office in the event of an emergency, natural disaster, or inclement weather. We use the same backup technology as NASA, Netflix, Google, Adobe and Harvard.
#5 – Trust (The biggest reason of ALL!)
– We only charge for labor. There is NO markup of ANY hardware or software so you can trust us to help you make the right decisions when it comes to purchasing IT assests for your company. We SAVE you money by leveraging our corporate buying power with all major vendors. YOU retain all ownership rights and licenses even when we make the purchase on your behalf.
– EVERY employee has been with the company for more than 14 years! Yes, you read that correctly! The folks that work for TTS started out as technicians in our PC repair shop back in 2003! Please see About Us for more details. We have had ZERO employee turnover. The vast majority of our clients have also been with us for the same time period. Please see testimonials for more details. Why is this? It’s because we treat BOTH our employees and our clients better than anyone else in the business!
What Our Clients Say
“I am writing to recommend Texas Technology Support for an IT position at your company. I have had the pleasure of working with Robert for the past few years at Medical Center Dental, where he has served as our IT technician.
During that time, His team and including him has consistently demonstrated a high level of skill, knowledge, and professionalism. They’re always responsive to our needs and is able to quickly and effectively troubleshoot any IT issues that we may have. The team is also proactive in identifying and addressing potential problems before they occur.
In addition to his technical skills, Andrew is also a pleasure to work with. He is always willing to go the extra mile and is always looking for ways to improve our IT systems”. Read more