Why managed services?
Reliance on Information Technology grows every year. Unfortunately, many businesses (especially small ones with limited funds) do not have the resources or skills to effectively manage their ever-growing networks. Small IT teams can quickly become overwhelmed and fall behind with important things such as backups, patches, updates, and security, and this greatly increases the odds that you’ll face an IT outage or other huge issue that will negatively affect your business.
Imagine if your entire email server, customer relationship management system, financial setup, or network went down; you would likely face substantial productivity and revenue losses as a result. Employees are unable to do their jobs, and everyone involved scrambles to fix these major issues as quickly as possible to return to normal business procedures. This is a huge detriment to any company, and these situations are easily prevented using an (MSP) managed service provider.
Managed services also create a change in the overall philosophy of the way a business deals with its technology. Break-fix repair relies on waiting until servers, desktops, or other critical devices fail, then rushing to fix them as the company bleeds profit. A business operating under managed services focuses on prevention (rather than reaction) by monitoring and resolving issues before they disrupt employees, management, and clients.
With traditional break-fix repair, the only way for an IT support company to make money is if something goes wrong, which means it’s to their benefit to do a poor job. By charging a monthly fee managed service providers like TTS are now on the same page as your business. The service provider becomes invested in your continued success, becoming a win-win situation for both parties.