Frequently Asked Questions
Frequently Asked Questions
How much does your service cost?
It is different for every business and is dependent on the number of servers and end users you want us to support. We have plans that start at as little as $35 a month. Call or email us to arrange for a free consultation.
Do we have to buy all our equipment and servers through you, or can we use the vendors we already have?
You can use whomever you choose. We only make money on the “service” portion, so we don’t concern ourselves with parts or software markups. If you don’t have any preferred vendors we can make recommendations for you. In the end, it is you who make the decision. It’s the same as if you were controlling your IT staff in house. We only provide the service portion of it. If you do choose to purchase though one of our partner vendors we pass the savings on to you.
If the bulk of your services are done “remotely” then what happens when you run into a problem that requires you send a technician on site?
We have a pool of traveling technicians that we can deploy to your site in a moment’s notice. All of our technicians are certified, licensed, and insured. They will arrive at your site, tools in hand, ready to fix whatever technical problem you are experiencing. We use backup and recovery hardware/software to move your commonly used applications and data to fresh machines in the event of failure. We have a suite of disaster recovery systems that allow you to relocate to another facility in the event of a local or national emergency. We also have corporate accounts with both UPS and Fed-Ex as well as a local courier service to allow us to ship you parts or replacement machines over night or via express delivery.
Do we have to sign a lengthy service contract? What if we want to cancel?
We offer month to month service agreements for small businesses under 50 PC’s, this service can be cancelled for any reason with a 30 day written notice. For larger companies the term is 1 year and can be cancelled if we fail to meet the clearly defined SLA’s (Service Level Agreements) provided in the support agreement.
What if my business grows or shrinks, how will that affect your service level and pricing?
We understand that businesses change over time. We hope that by using our service you will experience cost savings and increase in productivity which will allow you to channel more money into growing your business. However, anytime your business changes, simply call us and we will do a re-evaluation. If you need more services we can expand to fit your needs. If you need to slow things down, we will adjust the rates and contract terms to fit your budget. Your success is our success.
I’m concerned with privacy issues, especially with people having remote access to my company’s machines, and servers. What do you do to ensure the privacy of our company data?
We have several systems in place to prevent privacy issues. Here’s what you need to know:
- We background check all our employees before hiring.
- We drug screen all our employees before hiring.
- All employees sign non-compete and non-disclosure contracts.
- All employees have to access our remote servers before they can access your machines. In the event of a terminated employee, his/her access is cut off from the remote servers, effectively eliminating their ability to reach the customer.
Do you have an Affiliate Program?
Yes. Please see contact customer support or click here for more information