About Us
Our Story
Originally started as a computer repair shop, Texas Technology Support was the first business of its kind to operate as an ISP and provide wireless connectivity…..Texas Technology Support operated as a residential “break fix” company with technicians covering an area including all of Houston, Austin, and San Antonio. In 2010 TTS migrated to a managed service model supporting businesses of all sizes and industries.
Texas Technology Support is a owned and operated by Susan Shofkom and is registered as a Woman Owned Small Business.
Texas Technology Support is managed by Robert Shofkom, a proud US Army Veteran and is registered with System Award Management System
Robert Shofkom
CIO / Senior Technology Consultant
Education and Certificates: Bachelor of Science – Education / Business with Certificates in Six Sigma, MCSE, MCP, CCNA, VCP, DCSE, and many more!
He has worked in IT for over 25 years and held roles from Support Specialist to IT Director for companies ranging from 5 Million to 425 Billion dollars in revenue. Robert is the life blood of the company and it’s his work ethic and passion for technology that the company was built around.
Personal Info: My first PC was a Timex Sinclair 1000. It had a membrane keyboard and 2K of RAM. This machine and my enjoyment of video games is what drove me down the Information Technology path. I wanted to build a company that fellow IT enthusiasts would want to come work at.
Susan Shofkom
CEO / Sales
Education: Bachelor of Science in Business Management / Healthcare with certificates in medical Coding and Billing, Software and Education Sales for Einstruction.
She has worked to build the company internal processes and managed finances since its inception.
Personal Info: Robert and I have been married for over 15 years, and we have worked together in IT. I originally started my career in healthcare administration, but later switched to IT after spending time doing education hardware and software sales. I like working for myself and enjoy being my own boss and having control of my own destiny.
Andrew Davis
Technical Consultant
Education: Bachelor of Business Administration in Management Information Systems from Texas A&M University
Andrew is a hard-working, collaborative, and goal-oriented professional with a passion and aptitude for finding solutions in a timely manner. He is using what he learned at university to streamline business practices and create SOP’s for the business.
Personal Info: My interest in computers and IT peaked during my education at Texas A&M. After contributing to several group projects to connect business entities with information in a meaningful way, I was hooked. I have continued to learn all aspects of IT support through mentors, like Robert, and my own studies.
Richard Kuchenbecker
Technical Consultant/Sales
Education: Bachelors of Science in Physics and Applied Mathematics.
Richard has been friends with Robert Shofkom for over 14 years, and has worked with him on various technology projects for over 12 years.
Personal info: My first PC was a Compaq Deskpro 286, and I became interested in Information technology due to my love of video games and the need to constantly upgrade and improve my gaming experience.
Chris Milling
Technical Consultant
Education: Bachelor of Science in Computer Engineering Technology
Chris has been friends with Robert Shofkom for over 14 years, and has worked with him on various technology projects for over 12 years.
Personal Info: I started playing around with computers when I was between 6 and 7, with my first computer being a PC Junior. After that I got my dad’s pc hand me downs all the way up to the Pentium 60. The first computer I took apart was a 286 when I was 13, and I have been hooked ever since. I enjoy working IT because I love solving problems and
Kevin Butler
Senior Technical Consultant / System Engineer
Certificates: MCP, MCTS, MCSE
Kevin has been friends with Robert Shofkom for over 25 years, and has worked with him on various technology projects for over 14 years. Kevin has been there to provide advanced technical support and rescue whenever needed. Kevin is Roberts “goto” guy for assistance since they first met in in the early 90’s and was directly responsible for steering Robert to pursue a career in Information Technology.
Personal Info: I enjoy working in the IT Industry because every day is never the same. The dynamic and ever changing nature of the industry will always keep me on my toes. Anything from a simple Active Directory installation to battling the latest threats akin to WannaCry and I’m up for the challenge!
IT Support
We will resolve your network, server, and computer issues. Minimize downtime with our continuous network monitoring service.
Forward Thinking
We will help you develop the best IT strategy for your business or NPO. Our techs keep up to date on the latest technology advancements.
Project Management
Everything from office moves to technology deployment, our PMO will insure your project’s success.
Disaster Recovery
Our team is experienced in disaster planning and recovery. We keep your data backed up and secure.
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