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About Us

Our Story

Originally started as a computer repair shop, Texas Technology Support was the first business of its kind to operate as an ISP and provide wireless connectivity…..Texas Technology Support operated as a residential “break fix” company with technicians covering an area including all of Houston, Austin, and San Antonio. In 2010 TTS migrated to a managed service model supporting businesses of all sizes and industries.

Texas Technology Support is a owned and operated by Susan Shofkom and is registered as a Woman Owned Small Business.

Texas Technology Support is managed by Robert Shofkom, a proud US Army Veteran and is registered with System Award Management System

Robert Shofkom

Robert Shofkom

CIO / Senior Technology Consultant

Education and Certificates: Bachelor of Science – Education / Business with Certificates in Six Sigma, MCSE, MCP, CCNA, VCP, DCSE, and many more!

He has worked in IT for over 25 years and held roles from Support Specialist to IT Director for companies ranging from 5 Million to 425 Billion dollars in revenue. Robert is the life blood of the company and it’s his work ethic and passion for technology that the company was built around.

Personal Info: My first PC was a Timex Sinclair 1000. It had a membrane keyboard and 2K of RAM. This machine and my enjoyment of video games is what drove me down the Information Technology path. I wanted to build a company that fellow IT enthusiasts would want to come work at.

Susan Shofkom

Susan Shofkom

CEO / Sales

Education: Bachelor of Science in Business Management / Healthcare with certificates in medical Coding and Billing, Software and Education Sales for Einstruction.

She has worked to build the company internal processes and managed finances since its inception.

Personal Info: Robert and I have been married for over 15 years, and we have worked together in IT. I originally started my career in healthcare administration, but later switched to IT after spending time doing education hardware and software sales. I like working for myself and enjoy being my own boss and having control of my own destiny.

Charles Konon

Charles Konon

Technical Consultant

Education and Certificates: MCP, A+, NET+, VMWare

Charles has worked in the IT field for over 16 years and has been friends with Robert Shofkom for over 14 years. He has worked side by side with Robert though all the incarnations of Texas Technology Support including the original computer repair shop, in corporate environments, and the entire life of the MSP. Charles and Robert were the primary builders of the MSP and Charles unique troubleshooting skills and customer service helped make the company the success it is today.

Personal Info: I got started professionally in Information Technology by working for, then managing, a small computer shop called Texas PC Clinic. Shortly there after I opened and ran my own web design and graphics company. I did a ton of work in the recording industry, designing websites, posters, promotional material and more for just about every rap artist in Houston. If you’ve seen a Paul Wall, Mike Jones or Lil Wayne album, you’ve probably seen my work. I became friends with Robert and started working for him in 2003 and we have been working in Information Technology ever since.

Richard Kuchenbecker

Richard Kuchenbecker

Technical Consultant/Sales

Education: Bachelors of Science in Physics and Applied Mathematics.

Richard has been friends with Robert Shofkom for over 14 years, and has worked with him on various technology projects for over 12 years.

Personal info: My first PC was a Compaq Deskpro 286, and I became interested in Information technology due to my love of video games and the need to constantly upgrade and improve my gaming experience.

Chris Milling

Chris Milling

Technical Consultant

Education: Bachelor of Science in Computer Engineering Technology

Chris has been friends with Robert Shofkom for over 14 years, and has worked with him on various technology projects for over 12 years.

Personal Info: I started playing around with computers when I was between 6 and 7, with my first computer being a PC Junior. After that I got my dad’s pc hand me downs all the way up to the Pentium 60. The first computer I took apart was a 286 when I was 13, and I have been hooked ever since.  I enjoy working IT because I love solving problems and

Kevin Butler

Kevin Butler

Senior Technical Consultant / System Engineer

Certificates: MCP, MCTS, MCSE

Kevin has been friends with Robert Shofkom for over 25 years, and has worked with him on various technology projects for over 14 years. Kevin has been there to provide advanced technical support and rescue whenever needed. Kevin is Roberts “goto” guy for assistance since they first met in in the early 90’s and was directly responsible for steering Robert to pursue a career in Information Technology.

Personal Info: I enjoy working in the IT Industry because every day is never the same. The dynamic and ever changing nature of the industry will always keep me on my toes. Anything from a simple Active Directory installation to battling the latest threats akin to WannaCry and I’m up for the challenge!

Corinne Rowe

Corinne Rowe

Technical Assistant

Corinne and Charles have been together for over 10 years. She has been friends with Robert and Susan (the business owners) for the same time. She helps the business by providing additional support and working with Charles on various IT projects.

Texas Technology Support

Texas Technology Support

Texas Technology Support

Texas Technology Support

IT Support

We will resolve your network, server, and computer issues. Minimize downtime with our continuous network monitoring service.

Forward Thinking

We will help you develop the best IT strategy for your business or NPO. Our techs keep up to date on the latest technology advancements.

Project Management

Everything from office moves to technology deployment, our PMO will insure your project’s success.

Disaster Recovery

Our team is experienced in disaster planning and recovery. We keep your data backed up and secure.